Terms and conditions

These terms and conditions apply to private consumers’ purchase of goods in Toddler Copenhagens webshop. It is not possible to give in VAT/CVR. numbers in the webshop. If you wish to shop on behalf of a business, please contact our customer service on info@toddlercopenhagen.com.

PRODUCTS:
Product data are listed on the website. We correct data by testing and do not vouch for data provided by suppliers in manuals, etc.

PAYMENT
We accept payment with Dankort, Visa, MasterCard. We do not charge credit card fees.

PRICES
The prices quoted on the website are valid for 1 pcs and above. Prices are incl. VAT, but excl. shipping costs. We take precaution for printing errors, price and rate changes.

DELIVERY TIME AND FREIGHT COSTS
We process your order as quickly as possible. All customers paying by credit card, will, however, be subject to validation controls and Toddler Copenhagen reserves the right to delay an order if we consider further security control to be necessary.

The indicated delivery time is based on the date of our written order confirmation. We take precaution for any changes in the delivery situation at the time of the order acceptance and also for delivery difficulties due to strike, lockout and other conditions beyond our control. Compensation claims due to missing or delayed delivery are not recognized.

Delivery in Denmark
Estimated delivery time: 2-6 business days
Purchase below 500 DKK: 29 DKK
Purchase above 500 DKK: Free delivery

Delivery within the EU (except Denmark)
Purchase below 130 euro: 15 €
Purchase above 130 euro: Free delivery, unless otherwise specified

Rest of Europe:
Freight cost: 29 euro
Rest of the world:
Freight cost: 79 euro

Typically, we ship the goods with GLS, DSV, PostNord,

TAXES FOR SHIPPING OUTSIDE OF THE EU
Import duties and/or taxes according to national laws may be levied when the package arrive at the destination country. Unfortunately, we cannot predict the cost imposed on your order. You are responsible for paying all the associated import costs to the chosen country.

PRIVACY POLICY
We need the following information when you use our website for shopping: Name, address, telephone number and e-mail address.
We only registrate and pass on personal data necessary for delivering the products to you. Toddler Copenhagen collects and processes personal information under the existent law on collecting personal data.

Toddler Copenhagen prioritises data privacy and confidence. At the same time, we want to give you the best possible experience when you visit our website. Therefore, we collect and use information when you shop in our webshop, including expediting your order and registering your preferred functions, etc., as well as sending marketing material and other information on our products and activities if you have given us your explicit consent. Finally, your information can be used to investigating suspicion of fraud.

We only disclosure your information with partners such as freight companies and the external warehouse to the extent that it is necessary to fulfil your order.

You have the right to, upon request, be informed which information we have registered of you and take exception to a registration according to the personal data protection act. If the information is wrong, incomplete or irrelevant, you have the right to have the information corrected or deleted.

If you want more information or wish to change your personal data, you are welcome to contact us. You can either write us at our address:

Toddler Copenhagen A/S
Tjornevej 18
2800 Kgs. Lyngby

or contact us via phone +45 3211 5678 or e-mail: info@toddlercopenhagen.com

RIGHT OF CANCELLATION
Private persons have the right to cancel within 30 days without stating reasons unless the goods are on sale. The cancellation right for goods on sale is 14 days.

The cancellation deadline shall be 30 days from the day on which you or a third party appointed by you, have or has taken possession of the last goods (14 days for goods on sale).

If you have ordered more items in one order and we are not able to deliver the goods at the same time, the right of cancellation runs from the time where you or another person of your choosing has the last goods in physical possession.

If the deadline expires on a national holiday, June 5, Saturday, Christmas Eve, or New Year’s Day, the deadline is extended to the following business day.

Partial cancellation
As a rule, the right of cancellation only applies if the entire purchase is returned. However, we offer the possibility for you to return you purchase partially. The procedure and terms are the same as when you cancel the entire order. However, in the case of partial cancellation, the freight charges will not be refunded.

How to make use of your right of cancellation
You can cancel the order by noticing us thereof. Please contact us via e-mail or telephone letting us know that you want to return:

E-mail: info@toddlercopenhagen.com
Telephone: +45 3211 5678

You cannot use your right of cancellation by refusing to accept the goods at delivery, or by omitting to collect it, without at the same time letting us know that you wish to return.

Only undamaged items in original packaging incl. manuals etc. can be returned. Products that have been taken home due to a special agreement cannot be returned

NOTE: When returning goods from abroad, where the freight is expected to be covered by Toddler Copenhagen, Toddler Copenhagen must be contacted prior to shipment for agreement of shipment method.

Return of the goods and return costs
If you have cancelled an order, you must send or deliver the goods to:

Toddler Copenhagen A/S
Tjornevej 18
2800 Kgs. Lyngby
Denmark

Postage as well as any other expenses in relation to returning such as secure packaging must be paid by you. If a package is not picked up, we reserve the right to deduct the costs incurred by us from the purchase price before reimbursement. Please, be aware that some carriers charge a fine if the package is not picked up.

Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our warehouse. We recommend using track and trace so that you may follow the shipment.

Refund
When you use the right of cancellation for the entire purchase, we refund all payments from you, including any freight charges. By partial cancellation, we don’t refund the freight charges.

We refund the amount without undue delay and in any case no later than 14 days from the date of receiving your notice. However, we reserve the right to hold the return payment until we have received the goods you returned.

We will complete such compensation via the same means of payment as you used for the original transaction unless you have explicitly agreed to something else. In any case, you will not be charged any fees as a consequence of the reimbursement.

Trying the goods and packaging
You are only liable for any possible decrease of the items’ value caused by the handling of the goods other than what is necessary to determine the character and features of the goods, as well as the way it works. You may examine the goods in the same way as one can and may in a physical store, but you may not start using it, e.g. by removing any stickers or hang tags. If you have used the goods in a way that is not allowed in a physical store, causing that we cannot resell it or sell it at full price again, you must expect us to deduct the decrease of value from your reimbursement. If the goods no longer have market value, we will not reimburse your purchase.

CLAIMS
If you purchase goods that have a defect the Danish Sale of Goods Act applies.

You can make your claim with 24 months from time of delivery. You must, however, always make your claim within “reasonable time” upon discovering the defect. We recommend that you file your complaint as soon as possible and within 2 months after noticing the defect.

The package must be sent to:

Toddler Copenhagen A/S
Tjornevej 18
2800 Kgs. Lyngby
Denmark

We ask you to, as detailed as possible, describe the problem. If your complaint is legitimate, we will refund reasonable freight costs. If the claim is not valid, you will pay the delivery costs yourself, as well as the cost of re-delivery to you.

COMPLAINT TO AUTHORITY
If we cannot agree on the handling of the claim, you may file a complaint to the EU Online Dispute Resolution. If you want to make use of the EU Online Dispute Resolution, you can use this link: http://ec.europa.eu/odr

DISCLAIMER
Toddler Copenhagen may at any time change the content of this site.

Toddler Copenhagen cannot be held responsible for any damages caused as a result of using the site or for that matter lacking access to the website.